escalation procedure

escalation procedure
упр., юр. процедура эскалации, процедура передачи по инстанции* (правила, согласно которым какая-л. проблема в организации, напр., связанная с жалобами клиентов, претензиями контрагентов, трудовых конфликтов и т. п., решается сначала на нижнем уровне иерархи и потом при необходимости передается на следующие уровни)

Customer's support issues will be handled in accordance with the Escalation Procedure. — Проблемы поддержки потребителей будут разрешаться в соответствии с "Последовательностью действий по урегулированию проблемы".

See:

Англо-русский экономический словарь.

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